Change & Refund Penalties
Penalties and Charges
Before Departure:
Refund/Cancellation Charges: The repayment of a fare rate or charge for unused carriage or service.
Ticket Validity: The contract between an airline and a customer, valid for a maximum of 12 months from the date of issue for the specified journey.
Fare Validity: The maximum period within which travel can be performed for a given fare, driven by the fare rules and conditions.
After Departure:
Involuntary Change: Changes forced upon a passenger due to changes by one or more airlines in the itinerary.
Re-Issue: Alteration to a ticket that requires the issuance of a new ticket, in accordance with the provisions of voluntary changes.
No-Show Charge:
The charge is made when a passenger fails to use a reserved seat or fails to comply with specific conditions for travel.
Partially Utilized Ticket:
When at least one flight coupon of an e-ticket has been used.
Fully Unutilized Ticket:
When all flight coupons of an e-ticket remain open for use.
These terms and conditions outline the applicable penalties, charges, and conditions for ticket changes, refunds, and other ticket-related scenarios. Please refer to these guidelines when managing ticket modifications or seeking reimbursement.
Kam Air Reissuance/Changes
Applicability - Changes (Re-issuance/exchange)
Before Departure
Re-issue penalty before departure will be charged (if any) and the ticket needs to be reissued/exchanged with applicable fare difference (if any).
When voluntary change occurs irrespective of the outbound or inbound flight of the journey the fare will be recalculated applying new fares/rules (adhering to the new applicable condition) in effect on the date of the reissue/exchange.
After Departure
Re-issue penalty after departure (no-show charges) will be charged and the ticket needs to be reissued/exchanged. New fare will be recalculated using fares in effect on the date when the original ticket was issued.
Re-issue Scenarios - General Conditions
• Re-issues are applicable only if the fare rule allows change of reservation
• Re-issues fee applies per transaction/per segment
• In case of no-show only no show fee and fare difference will applicable if any.
• For no-show scenarios please refer to no-show definition below.
• Revalidation is not permitted on Kam Air Market fares (published, private and paper fares).
• For any change scenario ticket reissuance is mandatory irrespective of any ADC or NO ADC.
Exception – For group PNR’s tickets issued by travel agencies with passive segment using GDS other than Amadeus; revalidation is permitted to associate a ticket number to group PNR. Any ADC collection, ticket has to be reissued / exchanged adhering to the group policy.
Re-pricing rule
New ticket has to be equal or higher than previous ticket fare value, when change in seasonality / weekday / weekend fares results in a lower fare, the residual value should remain as non-refundable:
a) Penalties (Change / No-show / re-issuance charges) will be applied as per the highest of all changed fare component(s).
b) Penalty Charge applies for Adult, Child and infant occupying a seat. Charge (including No-Show charge) will not apply for infant not occupying a seat. This implies that child and infant occupying a seat will pay the same change / cancelation penalties as adult passenger.
c) If a passenger is denied check-in due to invalid personal or travel documents - applicable change penalties and no-show charges has to be collected.
d) For non-refundable fares if the passenger is a no-show and the fare rule allows changes with no-show penalties, then reissuance to new travel date is permitted (within ticket validity) after collecting the applicable penalties however refund of any residual value on such tickets will not be permitted.
Change Fee - Collection Scenarios:
Date Change is done for Outbound only - Outbound penalty will apply.
Date change is done for Inbound only; - Inbound penalty will apply.
Date change is done for both directions in one transaction; - Penalties apply for both direction.
Voluntary Upgrades / Downgrades / Upsell / Downsell Scenarios:
A change of reservation may result in voluntary upgrades/downgrades (between cabins) and inventory upsell / downsell (within the same cabin). “Difference in fare calculation” for such scenarios will be from Origin to Destination (OnD) as per the applied Fare BreakPoint on the ticket.
Voluntary Upgrades:
• Upgrade between Cabins: Economy to Business at any time within the ticket validity fares can be upgraded to any fare in the higher cabin on OnD basis.
• If the reissued/exchanged ticket is subsequently changed the conditions of the reissued/exchanged fare will be applicable.
Inventory Upsell within same Cabin:
• Any time within the ticket validity the fare can be reissued/exchanged to any higher fare in the same cabin, and then the fare will be recalculated from the point of origin provided the conditions of the higher fare have been met and applicable difference in fare is collected.
• Reissue/exchange/change fee will be applicable.
• No-show penalty applies for 3 hours prior to departure of flight.
• If the reissued/exchanged ticket is subsequently changed the conditions of the reissued/exchanged fare will be applicable.
Voluntary Downgrades between Cabins Business to Economy:
• Downgrades from Business to Economy at any time within the Ticket validity Fares can be downgraded to any fare in lower cabin
• Re-issue and change fee will be applicable.
• If the voluntary cabin downgrade is happening within 3 hours prior to departure of flight No-show penalty will be charged.
• If the Re-issued ticket is subsequently changed the conditions of the re-issued fare will be applicable.
• Any residual value as result of cabin downgrade will remain as non-refundable.
System Date Range Limitation:
Reservation can be made for a maximum of 360 days from the date of issue. For such journeys if the inbound date of travel is beyond 360 days (out of system date range).
*Note: other GDS systems may have different system range limitations:
Date change Penalties:
For information regarding the applicable penalty charges based on the specific sector you are flying, we kindly request you to refer to your travel agent, contact the Kam Air sales office, or visit the Kam Air website.
Kam Air Refund Policy
Refund Description :
Refund is the repayment to the purchaser of all or a portion of a fare, rate or charge for unused carriage or service.
If a ticket is non-refundable, no part of the fare and surcharges (YQ/YR) will be refunded.
However, there are instances wherein ticket refund requests for restricted documents are entertained due to some unavoidable circumstances, as given below:
1. Passengers holding confirmed Kam Air tickets may not be able to travel on flights due to following reasons:
• Kam Air flight is delayed and passenger arranges an alternative flight on his/her own and not the option provided by Kam Air’s failure to operate a flight reasonably accordingly to schedule and aircraft changes
• Failure to operate a flight due to extraordinary events or circumstances classified under Force Majeure or Act of God. These conditions include but are not limited to flooding, extreme weather conditions, earthquake, tsunami, hurricane, volcanic eruption, war, political unrest, strike, riot etc.
• A Kam Air Commercial Policy will be issued to cover extraordinary event / circumstance and serve as basis to authorize refunds.
2. Ticket refund may also be necessitated due to system/printing related errors.
3. Passengers declared as "blacklisted" are not allowed to travel on Kam Air flights. Ticket is suspended in such cases, ticket and other costs are refunded to these passengers.
4. In situations where your passenger misses a flight as a result of Kam Air’s fault, the no-show charges will not be applied upon verification of such situations.
5. Refund validity of ticket is 12 months from date of issue for unused ticket;
Note:
Refund of tickets beyond 12 months is only allowed in the following situations:
1. Local law / regulatory requirements: When local regulatory requirements take precedence over Kam Air Ticket Refund Policy, local station finance is authorised to process the refund in such scenarios without any subsequent approval.
2. Refund in case of death: Legal heirs of the deceased will be refunded after valid documentation (Death certificate or copy etc.) is verified.
3. Please coordinate refund requests with your travel agent or your local Kam Air office or send your request to refund@kamair.com m
Applicability - Cancellation / Refund
Before Departure .
For fully unutilized ticket the amount paid will be fully refunded including tax(es) after deducting the cancellation charges (if any) as per fare rules provided the fare is refundable.
Tickets once issued cannot be voided.
After Departure
For fares which permits refund after departure.
For partially utilized ticket the refund will be the amount equal to the difference between the fare paid and the OW applicable fare for travel between the points for which the ticket has been used less any cancellation fees. If one way fare is not available or published on the inventory mentioned on the ticket then deduct next available OW in higher RBD for which the journey has been performed.
Cancellation / Refund Scenarios - General Conditions
• If a fare is non-refundable then no part of the Fare + YQ/YR will be refundable.
• Charge applies for Adult, Child and infant occupying a seat. Charge (including No-Show charge) will not apply for infant not occupying a seat. This implies that child and infant occupying a seat will pay the same change / cancellation penalties as adult passenger.
• In case of no-show, no show cancellation fee to be charged.
• For no-show scenarios please refer to no-show definition below.
• If a passenger was denied check-in for not having valid travel documents (Passport, Visa, etc.) – all applicable cancellation and no-show fees should be collected.
• Refund will be refused if the application is made after expiry of the ticket validity.
• Out of sequence refund is not permitted
• Penalties are applicable per segment
Refund Penalties:
For information regarding the applicable penalty charges based on the specific sector you are flying, we kindly request you to refer to your travel agent, contact the Kam Air sales office, or visit the Kam Air website.
Kam Air NO-SHOW Policy
Causes of No-Show:
1. Passengers, booking offices, and travel agents failing to cancel unwanted reservations.
2. Missed connections due to flight delays.
3. Customers holding invalid personal or travel documents.
4. Passengers holding multiple or duplicate bookings for the same services.
5. Passengers fail to show for the flight before the gate is closed
Consequences of No-Show:
1. If a passenger is no-show on a flight, all down-line segments of the itinerary will be invalid, with certain regulatory exceptions.
2. No-Show applies in various scenarios, such as a passenger fails to use reserved seat for reasons owing to misconnection or being denied check-in due to missing required documents.
3. If a passenger fails to show for the flight before the gate is closed, unless delayed due to a connecting flight delay of Kam Air, the entire itinerary is considered a no-show.
4. Failure to change or cancel a reservation at least 3 hours prior to departure is also considered a no-show.
5. Any re-booking made within 3 hours prior to departure or after the departure of the flight is considered a no-show.
No-Show Charges:
No-show charges are imposed when a passenger fails to use reserved seat, either by not arriving at the airport at the specified time or by arriving improperly documented or unprepared to travel on the flight.
No-Show for Online Checked-in Passengers:
If a customer performs an online check-in but later decides to cancel the reservation within 3 hours prior to departure, the passenger will be considered a no-show.
No-Show Penalties:
For information regarding the applicable No-Show penalty charges based on the specific sector you are flying, we kindly request you to refer to your travel agent, contact the Kam Air sales office, or visit the Kam Air website.