Change & Refund Penalties

Penalties and Charges

Before Departure:  
Refund/Cancellation Charges: The repayment of a fare rate or charge for unused carriage or service. 
Ticket Validity: The contract between an airline and a customer, valid for a maximum of 12 months from the date of issue for the specified journey. 
Fare Validity: The maximum period within which travel can be performed for a given fare, driven by the fare rules and conditions.

After Departure:
Involuntary Change: Changes forced upon a passenger due to changes by one or more airlines in the itinerary.
Re-Issue: Alteration to a ticket that requires the issuance of a new ticket, in accordance with the provisions of voluntary changes.

No-Show Charge:
The charge is made when a passenger fails to use a reserved seat or fails to comply with specific conditions for travel.

Partially Utilized Ticket:
When at least one flight coupon of an e-ticket has been used.

Fully Unutilized Ticket:
When all flight coupons of an e-ticket remain open for use.
These terms and conditions outline the applicable penalties, charges, and conditions for ticket changes, refunds, and other ticket-related scenarios. Please refer to these guidelines when managing ticket modifications or seeking reimbursement.
 

Kam Air Reissuance/Changes

Applicability - Changes (Re-issuance/exchange)

Before Departure
Re-issue penalty before departure will be charged (if any) and the ticket needs to be reissued/exchanged with applicable fare difference (if any). 
When voluntary change occurs irrespective of the outbound or inbound flight of the journey the fare will be recalculated applying new fares/rules (adhering to the new applicable condition) in effect on the date of the reissue/exchange.

After Departure
Re-issue penalty after departure (no-show charges) will be charged and the ticket needs to be reissued/exchanged. New fare will be recalculated using fares in effect on the date when the original ticket was issued.

Re-issue Scenarios - General Conditions
•  Re-issues are applicable only if the fare rule allows change of reservation
•  Re-issues fee applies per transaction/per segment
•  In case of no-show only no show fee and fare difference will applicable if any.
•  For no-show scenarios please refer to no-show definition below.
•  Revalidation is not permitted on Kam Air Market fares (published, private and paper fares).
•  For any change scenario ticket reissuance is mandatory irrespective of any ADC or NO ADC.
Exception – For group PNR’s tickets issued by travel agencies with passive segment using GDS other than Amadeus; revalidation is permitted to associate a ticket number to group PNR. Any ADC collection, ticket has to be reissued / exchanged adhering to the group policy.

Re-pricing rule
New ticket has to be equal or higher than previous ticket fare value, when change in seasonality / weekday / weekend fares results in a lower fare, the residual value should remain as non-refundable:
a)  Penalties (Change / No-show / re-issuance charges) will be applied as per the highest of all changed fare component(s).
b)  Penalty Charge applies for Adult, Child and infant occupying a seat. Charge (including No-Show charge) will not apply for infant not occupying a seat. This implies that child and infant occupying a seat will pay the same change / cancelation penalties as adult passenger.
c)  If a passenger is denied check-in due to invalid personal or travel documents - applicable change penalties and no-show charges has to be collected.
d)  For non-refundable fares if the passenger is a no-show and the fare rule allows changes with no-show penalties, then reissuance to new travel date is permitted (within ticket validity) after collecting the applicable penalties however refund of any residual value on such tickets will not be permitted.

Change Fee - Collection Scenarios:
Date Change is done for Outbound only - Outbound penalty will apply.
Date change is done for Inbound only; - Inbound penalty will apply.
Date change is done for both directions in one transaction; - Penalties apply for both direction.

Voluntary Upgrades / Downgrades / Upsell / Downsell Scenarios:
A change of reservation may result in voluntary upgrades/downgrades (between cabins) and inventory upsell / downsell (within the same cabin). “Difference in fare calculation” for such scenarios will be from Origin to Destination (OnD) as per the applied Fare BreakPoint on the ticket.

Voluntary Upgrades:
•  Upgrade between Cabins: Economy to Business at any time within the ticket validity fares can be upgraded to any fare in the higher cabin on OnD basis.
•  If the reissued/exchanged ticket is subsequently changed the conditions of the reissued/exchanged fare will be applicable.

Inventory Upsell within same Cabin:
•   Any time within the ticket validity the fare can be reissued/exchanged to any higher fare in the same cabin, and then the fare will be recalculated from the point of origin provided the conditions of the higher fare have been met and applicable difference in fare is collected.
•   Reissue/exchange/change fee will be applicable.
•   No-show penalty applies for 3 hours prior to departure of flight.
•   If the reissued/exchanged ticket is subsequently changed the conditions of the reissued/exchanged fare will be applicable.

Voluntary Downgrades between Cabins Business to Economy:
•   Downgrades from Business to Economy at any time within the Ticket validity Fares can be downgraded to any fare in lower cabin
•   Re-issue and change fee will be applicable.
•   If the voluntary cabin downgrade is happening within 3 hours prior to departure of flight No-show penalty will be charged.
•   If the Re-issued ticket is subsequently changed the conditions of the re-issued fare will be applicable.
•   Any residual value as result of cabin downgrade will remain as non-refundable.

System Date Range Limitation:
Reservation can be made for a maximum of 360 days from the date of issue. For such journeys if the inbound date of travel is beyond 360 days (out of system date range).

*Note: other GDS systems may have different system range limitations:

Date change Penalties:
For information regarding the applicable penalty charges based on the specific sector you are flying, we kindly request you to refer to your travel agent, contact the Kam Air sales office, or visit the Kam Air website.
 

Kam Air Refund Policy

Refund Policy Effective : 15 DEC 2025  

Purpose:   This document establishes the clear procedures for all types of Refunds of Kam Air tickets.  

Monitoring:  Refund department of Kam Air will apply the established rules defined on the system generally apart from special cases where the involuntary action required which needs to be evaluated and refunded out of the system defined rules as the system does not apply the rules as expected.  

REFUND TYPES  

1. Voluntary refund of OW & RT ticket  
2. Voluntary Partial refund of RT ticket  
3. Involuntary Refund of OW & RT tickets (full refund)  
4. Involuntary Partial refund of RT ticket (full refund of remaining segment)  

1- Voluntary refund of OW & RT tickets  

The refund request for OW and RT tickets will be processed based the system defined rules and system functions very well.  There is time limits defined on the system for voluntary refunds sector wise as described as follows: 

Partly Utilised Interline Tickets are Non Refundable

2- Voluntary Partial refund of RT tickets 

The partial refund request for RT tickets will be processed based the system defined rules and system functions very well as the system will calculate the remaining segment as available OW fare of the sector plus the penalty charges defined on the system and refunds the remaining amount to the agent account. 

For example: ( IF KBL-DXB-KBL TICKET ISSUED FOR (215$+191$ = 406$) AND ONE OF THE SEGMENT IS REQUESTED TO BE REFUNDED LATER, THEN OPERATING SEGMENT KBL-DXB  WILL BE CALCULATED AS OW FARE OF SAME RESERVATION CLASS 245$ IF AVAILABLE OR HIGHER CLASS AVAILABLE BASED ON SYSTEM RANKING 260$, 275$ OR HIGHER THE 215$ WILL BE CHANGED TO 245$ AS OW PRICE AND PLUS THE PENALTY CHARGES 30$ AND THE REMAINING AMOUNT WILL BE REFUNDED (  406 – 245$ – 30$ = 131$ REFUND AMOUNT) .

Please Note:  

• Penalties apply per segment.
  • For a round-trip refund, the charges apply twice.  
    • Example: KBL–MZR–KBL refund = USD 10 + USD 10 if requested more than 24 hours before departure.
  • If there are add-on segments, the penalty applies for each segment.
    •  Example: MZR–KBL–DXB (add-on) - penalties apply for MZR–KBL and KBL– DXB. 
  • If one segment is used from a beyond fare/flight, the remaining segment becomes nonrefundable.
  • Refund will be refused if the request is made after the ticket validity has expired.
  • Out-of-sequence refunds are not permitted. 

3- Involuntary refund of OW & RT tickets

An involuntary refund (Full refund) will happen under the below circumstances: 

1. Flight Disruptions (Time change More than 3 hours and Cancellation): the full refund will be processed if the flight is delayed more than 3 hours and earlier more than one hour, and in case of flight cancellation if the next flight is not operating on the same date less then 3 hours later than of its departure then full refund can be processed.
2. Special Approvals (Recommendation/Approval of Top Management): Based on management approval the full refund can be processed due to special scenarios.
3. Duplicate issuance of tickets (Same pax): The duplicated tickets should be reported within 24 hours of ticket issuance with proper justifications, and after review a full refund will be authorized for the lowest fare issued ticket only.

Note: If the duplicate ticket is reported after 24 hours of the issuance then the request would not be entertained. 

4- Involuntary Partial refund of RT tickets

An involuntary Partial refund (Full refund of un-used segment) will happen under the below circumstances:

1. Flight Disruptions (Time change more than 3 hours and Cancellation): in case of flight disruption a full refund will be processed for partial refund of an unused segment of the RT ticket, if the first coupon is used then the second coupon is disrupted then for a full refund below will be calculation.
   (KBL-DXB-KBL TICKET ISSUED FOR (215$+191$ = 406$) AND KBL-DXB IS USED THEN DXB-KBL FLIGHT IS DISRUPTED, REQUESTED REFUND, THEN OPERATED SEGMENT KBL-DXB  WILL BE CALCULATED AS OW FARE OF SAME RESERVATION CLASS 245$, THEN 215$ WILL BE CHANGED TO 245$ AS OW PRICE AND THE REMAINING AMOUNT WILL BE REFUNDED ( 406 – 245$ = 161$ REFUND AMOUNT)
2. Special Approvals (Recommendation/Approval of Top Management) if there is special approval from top management or recommended by top management for a full refund then the same process of flight disruption will be applied for partial refund.   
   
   Currently, the system calculates exactly half of the base fare for involuntary refunds on partially used round trip tickets, which is not correct. Therefore, if the first leg of a round-trip ticket is used and the return flight is disrupted, calculate the one-way fare for the utilized segment (similar to regular partial refund) and refund the remaining balance without applying any penalty.

The Finance department will maintain a record of all involuntary refunds with supporting document for audit purposes.

Cancellation / Refund Scenarios - General Conditions

• Void is not permitted.
• If a fare is non-refundable then no part of the Fare + YQ/YR will be refundable.
• For fully unutilized ticket the amount paid will be fully refunded including tax(es) after deducting the cancellation charges (if any) as per fare rules provided the fare is refundable.
• Charge applies for Adult, Child and infant occupying a seat. Charge (including No-Show charge) will not apply for infant not occupying a seat. This implies that child and infant occupying a seat will pay the same change / cancellation penalties as adult passenger.
• If a passenger was denied check-in for not having valid travel documents (Passport, Visa, etc.)– all applicable cancellation and no-show fees should be collected.
• Refund will be refused if the application is made after expiry of the ticket validity. Penalties are applicable per segment.
• Out of Sequence refund is not permitted. Accordingly, partial refunds of married/paired segments are also not permitted.

Kam Air “Refund Protect” Policy

If you have purchased the Refund Protect service, this means you have accepted its Terms and Conditions at the time of purchase. 
If you wish to review the Terms and Conditions, please visit the Refund Protector Terms and Conditions page at: https://www.refundable.me/en
The Terms and Conditions are available in more than 30 languages.

Kam Air NO-SHOW Policy

Causes of No-Show:
1.  Passengers, booking offices, and travel agents failing to cancel unwanted reservations.
2.  Missed connections due to flight delays.
3.  Customers holding invalid personal or travel documents.
4.  Passengers holding multiple or duplicate bookings for the same services.
5.  Passengers fail to show for the flight before the gate is closed

Consequences of No-Show:
1.  If a passenger is no-show on a flight, all down-line segments of the itinerary will be invalid, with certain regulatory exceptions.
2.  No-Show applies in various scenarios, such as a passenger fails to use reserved seat for reasons owing to misconnection or being denied check-in due to missing required documents.
3.  If a passenger fails to show for the flight before the gate is closed, unless delayed due to a connecting flight delay of Kam Air, the entire itinerary is considered a no-show.
4.  Failure to change or cancel a reservation at least 3 hours prior to departure is also considered a no-show.
5.  Any re-booking made within 3 hours prior to departure or after the departure of the flight is considered a no-show.

No-Show Charges:

No-show charges are imposed when a passenger fails to use reserved seat, either by not arriving at the airport at the specified time or by arriving improperly documented or unprepared to travel on the flight.

No-Show for Online Checked-in Passengers:
If a customer performs an online check-in but later decides to cancel the reservation within 3 hours prior to departure, the passenger will be considered a no-show.

No-Show Penalties:
For information regarding the applicable No-Show penalty charges based on the specific sector you are flying, we kindly request you to refer to your travel agent, contact the Kam Air sales office, or visit the Kam Air website.